Interview Ace Privacy Policy
At Interview Ace, operated by Clarity Communications Pty Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way. Clarity Communications Pty Ltd is located at 42 Park Avenue, Sydney NSW 2000, Australia. You can reach us at +61 3 2324 8415 or via email at privacy@interviewace.com.au. This policy is effective as of January 1, 2025.
Information We Collect
We collect various types of information to provide and improve our services. The types of information we collect include:
- Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, and payment information. We collect this information when you register for our courses, subscribe to our newsletter, contact us for support, or make a purchase.
- Usage Data: We collect information about how you use our website and services. This may include your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. We use cookies and similar tracking technologies to collect this information.
- Course Information: If you enroll in our courses, we collect information about your progress, performance, and feedback. This information is used to personalize your learning experience and improve our course offerings.
- Communications: We may collect information contained in your communications with us, such as emails, chat logs, and support tickets. This information is used to respond to your inquiries and provide customer support.
- Marketing Data: With your consent, we may collect data related to your marketing preferences, such as your interest in receiving promotional materials or participating in surveys.
How We Use Your Information
We use your information for the following purposes:
- To Provide and Improve Our Services: We use your information to deliver our courses, personalize your learning experience, and provide customer support. We also use your information to improve our website, services, and course offerings.
- To Communicate with You: We use your information to send you important updates, notifications, and promotional materials. You can opt out of receiving promotional emails at any time by following the unsubscribe instructions in the email.
- To Process Payments: We use your payment information to process your purchases and subscriptions. We use secure payment gateways to protect your financial information.
- To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes.
- For Research and Analysis: We may use your information for research and analysis purposes to understand user behavior, identify trends, and improve our services. This data is typically anonymized and aggregated.
- To Protect Our Rights and Interests: We may use your information to protect our rights and interests, such as to enforce our terms of service or to prevent fraud.
How We Share Your Information
We may share your information with the following categories of recipients:
- Service Providers: We share your information with third-party service providers who assist us in providing our services, such as payment processors, email marketing providers, and hosting providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
- Business Partners: We may share your information with our business partners to offer joint products or services, or to conduct joint marketing activities. We will only share your information with business partners with your consent.
- Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, such as a subpoena or court order.
- Affiliates: We may share your information with our affiliates, which are companies that are under common ownership or control with Interview Ace. These affiliates are also bound by this Privacy Policy.
- Other Users: In certain circumstances, such as when you participate in online forums or communities, your information may be visible to other users of our services. Please exercise caution when sharing information in these public areas.
- In connection with a business transfer: If Interview Ace is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or control of your information.
Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect sensitive information, such as payment information, during transmission.
- Firewalls: We use firewalls to protect our servers from unauthorized access.
- Access Controls: We restrict access to your information to authorized personnel only.
- Regular Security Audits: We conduct regular security audits to identify and address vulnerabilities.
- Employee Training: We train our employees on data security best practices.
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
Your Rights
You have the following rights regarding your personal information:
- Right to Access: You have the right to request access to the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Right to Erasure: You have the right to request that we erase your personal information, under certain circumstances.
- Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information, under certain circumstances.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another controller.
- Right to Object: You have the right to object to the processing of your personal information, under certain circumstances.
- Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise your rights, please contact us at privacy@interviewace.com.au. We will respond to your request within a reasonable timeframe.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention periods will vary depending on the type of information and the purpose for which it is processed.
For example, we may retain your payment information for as long as required by law for tax and accounting purposes. We may retain your course information for as long as you have an account with us. We may retain your communications with us for as long as necessary to resolve your inquiries and provide customer support.
When we no longer need to retain your personal information, we will securely delete or anonymize it.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We will take appropriate measures to ensure that your information is protected in accordance with this Privacy Policy and applicable data protection laws.
Specifically, if we transfer your information to countries outside of Australia, we will ensure that the transfer is subject to appropriate safeguards, such as the use of standard contractual clauses approved by the Australian Information Commissioner.
Children's Privacy
Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@interviewace.com.au. We will take steps to delete the information as soon as possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after the posting of changes constitutes your acceptance of the updated Privacy Policy.
If we make material changes to this Privacy Policy, we will provide you with additional notice, such as by sending you an email or posting a prominent notice on our website.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Clarity Communications Pty Ltd
42 Park Avenue
Sydney NSW 2000, Australia
Phone: +61 7 9857 1894
Email: privacy@interviewace.com.au
You also have the right to lodge a complaint with the Australian Information Commissioner if you believe that we have violated your privacy rights.